Return & Refund Policy

Effective Date: 2026

1. Returns Eligibility

Items may be returned if:

• Defective or damaged during and before delivery

• Incorrect item delivered

• Returned within 7 days

2. Conditions

Items must:

• Be in original condition

• Include packaging and receipt

3. Non-Returnable Items

• Used products

• Software/downloads

• Customized items

4. Refunds

• Processed after inspection

• Issued via original payment method

• May take 3–7 business days

5. Exchanges

We allow exchanges for defective or incorrect items.

6. Repair Services

• Repairs are non-refundable once completed

• Diagnosis fees may apply

7. Contact

For returns:
Phone/WhatsApp: 0100454354
Email: info@glentecharena.co.ke